Annalivia Ford
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ALERT: AOL Postmaster Support down from Jan 16th - Jan 20th, 2009
We are taking our ticketing system down to perform maintenance and upgrades to the back end during this coming weekend.
You will still be able to open Postmaster support tickets, but any tickets opened though our online system and any Postmaster tickets opened through the call center between Friday January 16th at 12 noon, and Tuesday January 20th at 12 noon Eastern time will not be actioned until the system is back up.
Tickets should resume processing by 12 noon on Tuesday January 20th, Eastern time. We regret any inconvenience this may cause, and will work to get the system back online as quickly as possible.
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Annalivia Ford
Senior Technical Account Manager, AOL Postmaster Team
You will still be able to open Postmaster support tickets, but any tickets opened though our online system and any Postmaster tickets opened through the call center between Friday January 16th at 12 noon, and Tuesday January 20th at 12 noon Eastern time will not be actioned until the system is back up.
Tickets should resume processing by 12 noon on Tuesday January 20th, Eastern time. We regret any inconvenience this may cause, and will work to get the system back online as quickly as possible.
--
Annalivia Ford
Senior Technical Account Manager, AOL Postmaster Team
Correction about FBL Redaction
This is a correction to the original blog entry "More on the Upcoming Feedback Loop Conversion". The statement "If the recipient information is in an X-header, it can be accessed by setting the mail reading software being used to show headers, or by viewing the source of the ARF report." was incorrect. Every email address in an x-header is redacted.
The original blog entry has been edited to reflect the correct information.
The original blog entry has been edited to reflect the correct information.
More on the Upcoming Feedback Loop Conversion
Update 9/9/08: The information in this post regarding redaction has been corrected. To see what changed, click here.
In the wake of our announcement that we will be converting all feedback loops to ARF, we have received some comments from senders who do not have the resources to implement scripting to read and process ARF complaints. The typical sender in such a situation is one that gets only a handful of complaints a day and handles them manually from their own inbox.
ARF can be read in most major email clients with a little human intervention. The content of the header will be the same as the original format, in that the same redactions will be present. Any email address found in an x-header will be redacted. In the event that the recipient information is in the body of the email such as in a footer that says, for example, "recipient@aol.com is subscribed to this mailing list", we will not redact that, and it will be contained in its original format in the human-readable attachment.
To read the header of the original message, you need to view the source of the ARF message. I have included some of the major mail reading clients below; if anyone has additional ones, please leave them in the comments!
* Microsoft Entourage 2008 for Mac: Message -> Source
* Microsoft Entourage 2004 for Mac: View -> Source
* Microsoft Outlook 2007: Right click on the email in the email pane -> Options -> Internet Headers
* Mozilla Thunderbird: View -> Source Code OR View -> Headers -> All
If you need help reading ARF complaints, one of the key developers of ARF, Word to the Wise, has written a UNIX ARF parser called ARFFilter. ARFFilter allows the recipient to rewrite the report and to put some of the ARF metadata in the subject line, making it easier to use with a standard MUA. It integrates well with procmail. It can be found here.
If you are aware of any other parsing solutions, feel free to post them in the comments. Also, vendors who provide feedback loop support and can help senders with the ARF conversion are welcome to advertise their solutions in the comments.
Please note that AOL has not tested these solutions and does not endorse any particular vendor or product.
Annalivia Ford
Senior Technical Account Manager, Postmaster Team
In the wake of our announcement that we will be converting all feedback loops to ARF, we have received some comments from senders who do not have the resources to implement scripting to read and process ARF complaints. The typical sender in such a situation is one that gets only a handful of complaints a day and handles them manually from their own inbox.
ARF can be read in most major email clients with a little human intervention. The content of the header will be the same as the original format, in that the same redactions will be present. Any email address found in an x-header will be redacted. In the event that the recipient information is in the body of the email such as in a footer that says, for example, "recipient@aol.com is subscribed to this mailing list", we will not redact that, and it will be contained in its original format in the human-readable attachment.
To read the header of the original message, you need to view the source of the ARF message. I have included some of the major mail reading clients below; if anyone has additional ones, please leave them in the comments!
* Microsoft Entourage 2008 for Mac: Message -> Source
* Microsoft Entourage 2004 for Mac: View -> Source
* Microsoft Outlook 2007: Right click on the email in the email pane -> Options -> Internet Headers
* Mozilla Thunderbird: View -> Source Code OR View -> Headers -> All
If you need help reading ARF complaints, one of the key developers of ARF, Word to the Wise, has written a UNIX ARF parser called ARFFilter. ARFFilter allows the recipient to rewrite the report and to put some of the ARF metadata in the subject line, making it easier to use with a standard MUA. It integrates well with procmail. It can be found here.
If you are aware of any other parsing solutions, feel free to post them in the comments. Also, vendors who provide feedback loop support and can help senders with the ARF conversion are welcome to advertise their solutions in the comments.
Please note that AOL has not tested these solutions and does not endorse any particular vendor or product.
Annalivia Ford
Senior Technical Account Manager, Postmaster Team
Links disabled by default in new WebSuite release
Since the launch of AOL 9.0 in 2004, images and links received from unknown senders have been disabled. In May 2007, our web mail service was enhanced to disable images from unknown senders. Last week, our newest web mail product, Goa, was released. This WebSuite release completes the process by disabling links from unknown senders. Our aim is to provide our members with consistent safety features across all AOL applications.
Annalivia Ford
Senior Technical Account Manager, Postmaster Team
Annalivia Ford
Senior Technical Account Manager, Postmaster Team
