Announcement: No More Report Cards

Posted Aug 24th 2009 4:08PM by Christine Borgia

Just a quick announcement to let you know that we are no longer sending report cards. If you have a complaint feedback loop, make sure you are monitoring your spam complaints and not relying on the report card to alert you to complaint issues. If you don't have a feedback loop, you can apply for one here: http://postmaster.aol.com/fbl/index.html

Reminder: Do not use the comment section of this blog to request postmaster support. Support requests must be submitted here: http://postmaster.aol.com/waters/index.html.

Christine
Manager, Postmaster Team

Reader Comments (Page 1 of 1)

1. Even if this is a sad day for us ESPs, I would like to toss out a big thank you for the many years of report cards we did receive on behalf of clients. It was always really helpful in quickly directing us to problems on our network.

Please extend my gratitude to all of your colleagues who supported this effort over the years.

Posted at 5:01PM on Aug 24th 2009 by Ben I

2. Just a possibly unrelated comment.

Am I the only one that has the most unpleasant experience using AOL of recent? The large photos of horrible looking gnashers are so unnerving.

To make matters worse, your eyesight, direct and peripheral, is subject to the onslaught and nothing can be done to stop this, you cannot minimize or close the stip. You're stuck with the grotesque images.

AOL have mercy and do something about these nasty ads.

Thank you.

Posted at 2:22PM on Aug 25th 2009 by Yemi

3. I, too, would like to thank you for the report cards we received. Thanks very much, AND thanks for the heads-up!

Posted at 2:11PM on Aug 25th 2009 by Barb Rudin

4. Yemi,

Which ads are nasty? Can you tell me what product the ad is for, and what page on AOL you are seeing it (i.e., the aol.com home page? The AOL mail page?).

Please submit the additional information here and I will follow up with you: http://postmaster.aol.com/waters/other_issues_form.html

Christine

Posted at 2:24PM on Aug 25th 2009 by Christine Borgia

5. Please contact me ASAP, there is nobody at AOL that seems to know why I'm being blocked from sending mail to my clients. I'm not a spammer and I keep submitting all your automated forms, etc, but keep getting blocked. I'm begging you, this is ruining my business since I can't email my clients who have AOL addresses. I will provide you with any information you need to confirm who I am.

Posted at 3:52PM on Sep 1st 2009 by David R.

6. @David R, I see that you have submitted a support request today and that your issue has been resolved.

Posted at 3:53PM on Sep 1st 2009 by Christine Borgia

7. Christine,

I'm not sure this is the case, things still seem to be disappearing and none of my test emails to clients have been replied to. I'm fully expecting to get a boatload of "message delivery delayed" notifications early tomorrow AM. This has been a nightmare and I do appreciate your response, but the road I took to find you was long, frustrating, and a bit absurd. Any help you can provide to make sure it's actually working would be appreciated. I've tried sending since the "resolved ticket" came through and it still doesn't work.

Posted at 6:47PM on Sep 1st 2009 by David R.

8. @David R., your issue was resolved yesterday, and the email response you received should have stated that you need to wait 1-2 business days for your delivery to improve. Your ISP unknowingly assigned you an IP address that was blocked by AOL. You should be able to send by about 10 AM tomorrow morning.

Every blocked email from AOL contains an URL directing you to our postmaster site with instructions on how to request support.

Posted at 3:42PM on Sep 2nd 2009 by Christine Borgia

9. Oh, I hope you can help me. I run a site that handles online promotion for writers and I send out 20-30 newsletters each month to mailing lists ranging from 2,000 to 1110,000 members. We are signed up for the AOL feedback loop and always remove every single request we receive. We also comply with all good practices for bulk mailers (double opt-in, unsub and contact information on every single newsletter, etc.)

For some reason today my aol subscribers started bouncing with a 554 error.

I went to fill out the support form here: http://postmaster.info.aol.com/waters/sa_form.html

but each time I click "submit" I get this error message:
"Form not submitted

It seems as if the telnet test results you have given are not in the same form as what the telnet test page specifies. Please paste the complete output from the telnet test into the field. Please hit the back button on your browser and try again."

However, I'm following the precise instructions given here: http://postmaster.info.aol.com/tools/telnet.html and pasting the exact response I get:
---------------------------
554 (RLY:B1) http://postmaster.info.aol.com/errors/554rlyb1.html

Connection to host lost.
--------------------------

Since the form will not submit, I cannot reach anyone to help me with this issue. I would appreciate any assistance you could provide. I'm feeling rather desperate as it's impossible to reach anyone via email or phone at AOL for these types of issues.

--Cissy

Posted at 6:13PM on Sep 4th 2009 by Cissy Hartley

10. Hi,

Like Cissy, I can't submit a removal query. In my case, the error is related to the DNS section. I pasted my DNS response, and tried several but nothing is accepted.
Some outgoing mails for AOL / Netscape mailboxes are still considered as spam, and are in my outgoing queue since several days.
Thank you for your support.

Posted at 11:49AM on Sep 8th 2009 by OnyX

11. i want aol to stop continually sending me their popups all the time,i click them off & in a few minutes the popups return. i didnt/ dont want aol to continually harass me this way or i shall contact federal deptartment & file a complaint/lawsuit against them if they dont stop at once. thank you awaiting your reply/ help.

Posted at 8:52PM on Sep 14th 2009 by everet

12. i want "how to stop aol popups, i get dozens a day from them. do i need to file a lawsuit to end this harrasement? please help me.

Posted at 9:58AM on Sep 12th 2009 by everet

13. aol is loosing customers as we tire of all the unwanted popups,start complaining folks.

Posted at 8:50PM on Sep 14th 2009 by everet

14. drop aol that will get their attention.

Posted at 8:51PM on Sep 14th 2009 by everet

15. @everet, if you go to help.aol.com and search for "popups" you will find instructions for disabling popups. You can select your marketing preferences here: https://marketingpreferences.aol.com/index.php. On the AOL software you can go to keyword "Pop-Up Controls"

Posted at 2:09PM on Sep 15th 2009 by Christine Borgia

16. @Christine Borgia, I didn't complain over and over like everet, but my request is just as important to me. I'd appreciate it if you could look over my post from 9/2 and offer some assistance.

Posted at 2:32PM on Sep 15th 2009 by Cissy Hartley

17. @Cissy, please submit your request here: http://postmaster.aol.com/waters/other_issues_form.html

as it states in my original post.

Posted at 2:36PM on Sep 15th 2009 by Christine Borgia

18. Hi, Christine I just make a quick click on comments to notify you that your mail systems report link is broken.. I found the real link to
http://postmaster.info.aol.com/errors/421rlynw.html.

for your info... I paste my systems mail log for you.

I already enrol my domain and passed in your AOL ARF feedback loop. Glad to have this to manage our own report card... In this way I can monitor my mailing system...

thanks and more power...

@400000004acb2f8d0f9883fc delivery 11864: deferral: 64.12.138.57_failed_after_I_sent_the_message./Remote_host_said:_421-:__(RLY:NW)__http://postmaster.info.aol.com/errors/421rlynw.html/421_SERVICE_NOT_AVAILABLE/
@400000004acb2f8d0f98ab0c status: local 0/10 remote 0/120

Posted at 8:01AM on Oct 6th 2009 by Chito Rey Quinto