1. David,

I submitted a trouble ticket back on Wednesday, July 1st but have yet to hear anything back. Are you receiving support requests?

Thanks,
Daniel

Posted at 2:55PM on Jul 8th 2009 by Daniel Fox

2. I sent in a request on Monday and got this email back. I need to be able to send to AOL users that are on my Fire staff and board.This is very important to us. Please review ASAP Thank you.

"Thank you for contacting AOL Postmaster support.

We have reviewed your support request, and have generated a ticket for it in our internal ticketing system. Your ticket number is 000000001633334. Please keep this ticket number for future references to this issue. You will be contacted within 1-2 business days by an AOL Postmaster who will help to resolve your issue.

Thank you for contacting AOL Postmaster!"

Posted at 3:15PM on Jul 9th 2009 by Kevin Van Fleet

3. Please resolve this email blockade issue

Reason: 4.3.2 - Not accepting messages at this time ('421', [': (DYN:T1) http://postmaster.info.aol.com/errors/421dynt1.html', 'SERVICE NOT AVAILABLE']) []

Posted at 11:19PM on Jul 16th 2009 by Ruveni Waqanitoga

4. I submitted an issue to aolpostmaster@aol.com and the email came back saying the mailbox was full - what gives?

Posted at 9:45AM on Jul 15th 2009 by michelle

5. Today I can not get my e mails. I get bumped. I have the right user name and the right password.
What is wrong ?
Please help. Thanks.

Haydee Kleinschmit

Posted at 6:02PM on Jul 15th 2009 by haydeevk

6. Thank u for your reply. I hope I keep getting my mail.

Posted at 6:08PM on Jul 15th 2009 by haydeevk

7. Today again I am having lots of trouble to log in. I put my user name, my password, like usual, and they ask me again, again and again to put it back, I am about to leave AOL and go with other company. What's wrong ?
If you guys don't want me in AOL, say so.
I have the same user name and password.
Please fix this problem or I have to go somewhere else.
thanks.

Posted at 4:55PM on Jul 16th 2009 by Haydee Kleinschmit

8. We are still not able to send to AOL. Again the error message as posted Jul16th.

Bounce code is DYN:T1

Posted at 12:21AM on Jul 17th 2009 by Ruveni Waqanitoga

9.
Just checking on the progress of the bounce email we are getting. The bounce code is DYN:T1. Please if this can be resolved soon
Thanks,
Ruveni

Posted at 11:33PM on Jul 16th 2009 by Ruveni Waqanitoga

10. Why oh why don't you allow people to speak to your engineers who can actually try and assist with the problems businesses are encountering when trying to get their emails to customers with AOL addresses.

This is the second time I am now having try and get an issue resolved regarding AOL not delivering email to our customers.

This is a problem of your making which I am now having to try and resolve.

Do you have any idea how frustrating and annoying it is trying to deal with AOL?

Posted at 9:29AM on Jul 17th 2009 by Dave

12. I am not receiving email from Match.com and OKCupid.com, at least that I know of. I notified them and they said to notify my server. Can you help?

Posted at 12:54AM on Jul 21st 2009 by Lainie Goldman

13. @Lainie Goldman -- If you're not getting match or okcupid emails by Thursday, open a support request here: http://postmaster.aol.com/waters/other_issues_form.html

@Dave -- If you're not getting satisfactory answers to your ticket, open a support request at http://postmaster.aol.com/waters/other_issues_form.html and give us more detail.

@Ruveni Waqanitoga -- Have you opened a support request? We do not resolve issues directly from the blog.

Posted at 11:43AM on Jul 21st 2009 by Christine Borgia

14. David,

Hopefully you can help...

I have been put on the run around all morning. I submitted a request, AOL postmaster responded (quite quickly, thanks!) and asked that I re-submit another ticket with some updated info. I tried (from multiple computers) and I am unable to because I am asked to: "Please wait 24 hours and try again."

?!?!?

AOL support contacted ME and asked to provide info and I am unable to. After multiple calls(for over 2 hours) I still do not have an issue resolved.
Please advise...

Thanks

Posted at 2:22PM on Jul 21st 2009 by throughtheringer

15. I have been having a problem with my e-mail account I am not recieving or sending e-mail from 1 of my friends her email address is pfmunroe@hotmail.com I called her and she said she has not recieved an e-mail from me in 6 months only from my cox account. I tried several times yesterday and she tried several times. nothing. She called her carrier and they said it is on this end not theres.

Sheila

Posted at 10:29AM on Jul 22nd 2009 by Sheila

16. @throughtheringer -- Thanks for letting us know about this bug. We'll fix it.

@Sheila -- open a support request here: http://postmaster.aol.com/waters/other_issues_form.html Give us as much info as you can -- who is the email to, who is it from, what bounce/error did you get, etc.

Posted at 10:51AM on Jul 23rd 2009 by Christine Borgia

17. We're getting AOL.com bounce messages that say: rejecting based on: 'TOO MANY RECIPIENTS FOR THIS CONNECTION'

Can you tell me how many you recommend for new IPs

Thanks, Gil

Posted at 3:13PM on Jul 24th 2009 by Gil Ugiansky

18. iwant to add a new host to my email list.
they return my mail as host unknown please add my son.
to my mail list sal@targetinternational.us


thank you dickydell

Posted at 2:07PM on Aug 9th 2009 by dickydell

19. i want to email my son now put ok now for sal@targetinternational.us thank you

Posted at 4:46PM on Aug 3rd 2009 by dickydell

20. We are not able to send emails to our customers who have an AOL account. I filled out the FBL form, and we cannot get through to AOL support because we dont have an account there. Are we on your blacklist? I checked on the spamhaus and that is clean.
Please help

Posted at 10:58AM on Aug 25th 2009 by Jim Regan