Postmaster support has been restored. Any requests that were submitted on our website have been processed, and you should have received an email confirmation.
We normally strive for a turnaround time of 24-48 hours, but requests are taking longer as we work through our backlog. It is not necessary to contact the call center to check the status of your ticket, or to submit duplicate tickets. We appreciate your patience.
AOL Postmaster Support Restored
Recent Posts
- AOL hosting mail for MMC/mail.com domains (10/30/2009)
Reader Comments (Page 1 of 1)
1. FOR MONTHS I COULD NOT FIGURE OUT MY MY HUSBAND HAS NOT BEEN RECEIVING HIS BUSINESS EMAILS. HES A CONTRACTOR. HE WAS SUBSCRIBED TO ALL THE HGTV NETWORKS, DIY, AARP ETC. AFTER MONTHS WITH YOUR AOL TECH, ALL SETTING,ETC R CORRECT. FIGURED IT OUT THAT IT WA THE ISP, BULK MAIL BEING HELD BACK. WHATS THE PROBLEM HERE. GO TO POSTMASTER, GOT AN IP ADDRESS THAT KEEPS ON CHANGING. U GO ONTO YOUR WEBSITE, AND HAVE TO BE SIT AT THE PUTER FOR 3 HOURS TO FIGURE OUT WHAT TO DO. I AKSED FOR INFO ON HOW TO GET THESE EMAILS BACK. I EVEN WROTE THAT I WOULD TAKE FULL RESPONSIBILITY FOR THESE EMAILS. HEAR NOTHING FROM U. THIS ISP, IS REDICULIOUS. BUT I KNOW U HAVE TO FOLLOW REGULATIONS. THERE WAS SOMETHNG ABOUT A LOOP, AND WE R LOST FROM THERE. HOW DO WE GET OUR REGULAR EMAIL NEWSLETTERS BACK. I WOULD APPRECIATE YOUR HELP. YOUR TECH PROVIDERS WOULD NOT PROVIDE ANY INFO. SO SORRY TO BE IMPATIENT
Posted at 10:20PM on Mar 12th 2009 by ASHLEY
2. Not sure why AOL is not delivering my business email to my clients and even myself, please help me get this corrected as soon as possible as my lively hood depends on it. I hate to move my email to another service as AOL has been so good to us in the past.
How can I get request that the Paragon IP’s 205.240.85.28 for mail.fnismls.com and 208.93.241.50 for mx.fnismls.com be “white listed” via AOL?
Example of bouncing emails:
This is the mail system at host mail.fnismls.com.
I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.
For further assistance, please send mail to
If you do so, please include this problem report. You can
delete your own text from the attached returned message.
The mail system
: host mailin-03.mx.aol.com[64.12.138.153] said: 554-:
(DYN:T1) http://postmaster.info.aol.com/errors/421dynt1.html 554
TRANSACTION FAILED (in reply to end of DATA command)
Final-Recipient: rfc822; kswany1@aol.com
Original-Recipient: rfc822;kswany1@aol.com
Action: failed
Status: 5.0.0
Remote-MTA: dns; mailin-03.mx.aol.com
Diagnostic-Code: smtp; 554-: (DYN:T1)
http://postmaster.info.aol.com/errors/421dynt1.html 554 TRANSACTION FAILED
Received: from mx.fnismls.com (unknown [10.147.39.36])
by mail.fnismls.com (Postfix) with ESMTP id 02D6B8013E
for ; Wed, 11 Mar 2009 23:45:49 -0500 (CDT)
Received: from PB5-WEB1 (mail.fnismls.com [205.240.85.28])
by mx.fnismls.com (Postfix) with ESMTP id AE3252E97AD
for ; Wed, 11 Mar 2009 23:45:57 -0500 (CDT)
X-Mailer: Paragon MLS Online
X-FidelityMLS-Machine: PB5-WEB1
X-FidelityMLS-MLSID: WTMTMLS
X-FidelityMLS-UserID: 1029
X-FidelityMLS-ContactID: -1
X-FidelityMLS-EmailID: -1
X-CAN-SPAM-1: This message is (or may be) a solicitation or advertisement within the
specific meaning of the CAN-SPAM Act of 2003.
X-CAN-SPAM-2: You can decline to receive further commercial electronic mail messages from
this sender by following the instructions above in this email.
X-CAN-SPAM-3: My business physical postal address is: MHS REALTY; 2345 Coyote Crossing; ;
Overgaard, AZ 85933
X-CAN-SPAM-4: For more information on these notices see:
http://pb5.fnismls.com/paragonsubscriptions/about.aspx
MIME-Version: 1.0
From: "KENT SCHVANEVELDT"
To: kswany1@aol.com
Date: 11 Mar 2009 23:45:46 -0500
Subject: Mogollon Airpark
Content-Type: text/html; charset=utf-8
Content-Transfer-Encoding: base64
Message-Id:
Posted at 9:08PM on Mar 14th 2009 by Kent Schvaneveldt
3. This seems to be a continuing problem with aol's ignoring our requests and doing nothing to help, particularly with the www.finis.mls.com situation. I know their engineers have contacted aol in trying to remedy this but aol evidently ignores them too. In my case they created this loop at aol's request. Whatever that is and we still have that problem. I'll be switching to another provider very soon because of this. and talking to the tech support people is like pounding your head on a brick wall...not much gets through to them let alone any resolution.
Posted at 12:19AM on Mar 15th 2009 by Patrick Mullin
4. AOl needs to fix the problem with Paragon, before they lose all of the Realtors that are AOL members.
Posted at 3:20PM on Mar 15th 2009 by Colleen Campbell
5. Aol needs to fix the problems I have been with AOL for 20 years...I will change if this problem is not corrected
Posted at 1:21PM on Mar 16th 2009 by Gloria DeHaven
6. AOL are you listening? I was just on the online support for an hour and session was ended by tech support with no resolution, not even I'm having to end the session.
I am a realtor as well, we need to be able to send our listings. Please get this fixed. I am sure that there are hundreds if not more that will be leaving AOL.
There is a fix, but no one seems to be fixing it.
Posted at 4:08PM on Mar 16th 2009 by Susan Mann
7. I am a realtor also and I really need this fixed. my clients are not getting the information I have promised. I will have to look ar another email if this isn't fixed soon.
Becky
Posted at 1:57PM on Mar 17th 2009 by Becky Johns
8. I am also a Realtor who has promised information to clients that they are not receiving because the black list problem. I will be looking for another server if AOL does not correct this problem soon.
Posted at 3:27PM on Mar 17th 2009 by Judy Harveston
9. Paragon users, the delivery issue with these IPs has been resolved. It will take a business day for the block to lift completely. The postmaster website is postmaster.aol.com, and there is a link to the correct place to submit support requests if you have future issues.
Posted at 2:59PM on Mar 17th 2009 by Christine Borgia
10. as of 8:00pm 3/17, block is still on. Hope it is no longer on today as promised
Posted at 12:02PM on Mar 18th 2009 by michelle aizenstat
11. Ahhh I am in the same boat. No response from AOL. I work for the same company as Paragon users, FNRES (Cyberhomes). Our external IP is being blocked by AOL and I get nothing from AOL. It's been over a week and no reply no nothing.....
Posted at 12:49PM on Mar 23rd 2009 by Rikia Kosaka
12. AOL has by far the worse support I've ever seen. We are blocked by AOL. I created an FBL account, requested for whitelist, filled out the unblock form and called Postmaster hotline at 888-212-5537 with no response. It's been weeks and we are still blocked. This is really bad. The postmaster hotline has no tool to unblock us. Apparently their Job description is to redirect all postmaster questions to postmaster.aol.com. That is awesome...
Posted at 3:35PM on Mar 26th 2009 by Rikia Kosaka
13. Christine Borsa, please call me to get us unblocked. 949-681-4876. This is my last hope to get us unblocked.
Posted at 3:38PM on Mar 26th 2009 by Rikia Kosaka
14. why cant i send Emails n aol cards Greetings when i want to send it say u cant send with embedded files why ?
Posted at 7:56PM on Apr 5th 2009 by CherokeeM67
15. Well, my problem is not business related but it is extremely aggravating. I am unable to receive email notifications from a message board that I run as of a few days ago. I have been searching for some place to report this. I also am considering changing providers, as the main reason I stay with AOL is that I like the mail system. I don't like the mail system right now.
I need friendsandfoodcorner@gmail.com mail to be allowed thru immediately.
Posted at 12:38AM on Apr 9th 2009 by Starshineeliz