As we promised, we will be sending a different report card to domains generating an excess of 1.0% inbox complaints on a given day. Below is the text of the 1% report card.

Dear [domain name],

You are receiving this message via our automated "Report Card" process because our available data indicate that in the last 24 hours your domain's [insert domain here] mail stream has exceeded an inbox complaint rate of 1%.

If you are an ISP, please investigate any active bot infestations, zombied computers, compromised webforms, etc.
If you are a bulkmailer, please ensure that you have a feedback loop, and that that you are following AOL's best practices guidelines for bulk-mailers.
If you are a hosting company, please ensure that you have a feedback loop on your shared servers and general IP space, and are monitoring it and addressing any problems.

If you are experiencing delivery issues as a result of rising complaints, please first address the situation and then if delivery problems persist, seek AOL's assistance via our Support Request Tools.

For additional information please visit our Postmaster website, where one can find a more detailed explanation of how the Report Card system works, AOL's technical requirements for sending email to us, AOL's best practices guidelines for bulk-mailers, and more.

This is an automated notification. Replies to this email will not be seen.

Expect this change to occur in the next few days.

Christine
Manager, Postmaster Team