There are currently four primary support pages. To receive the quickest and most accurate support, please fill in the entire form accurately.
FBL Modification/Deletion Request Tool: Any requests regarding FBLs should be made here.
RTR/RLY/DNS Block Removal Request Tool: This form is for mail administrators only. Telnet and nslookup results from the IPs in question are required to submit this form.
HVU Inquiry/Removal Tool: Anyone receiving an HVU error can submit a support request here. HVU blocks occur when you try to send email with a blocked URL to AOL users. This form will help you identify which URL is blocked and to request removal of the block.
Other information requests: We recognize that not all support requests will fit nicely into one of the buckets above, and this page is where you can tell us about any other issues you experience while sending mail to AOL users. We do not guarantee that you will receive a response to an inquiry placed using this form. If you are being blocked, please use the appropriate tool. Submitting an unblock request on the "Other" tool is the slowest way to resolve your issue.
If you have not already begun using our online support tools, please do so from here forward. Priority will be given to requests made through these tools, so bookmark these pages and take the call center number off your speed dial!
Christine
Manager, Postmaster Team
*The only known limitation of the tool right now is that it does not accept nslookup results in non-English languages. Please use an English-language version of nslookup, or translate the strings in your nslookup to English - use the troubleshooting guide's results to see what they should be. We hope to support more languages in the near future.
Reader Comments (Page 1 of 1)
1. For some reason, we are unable to send email to @aol.com (i.e. anyone with an aol account email). something has changed. We were able to do this a few weeks ago. How do I find out if AOL is not allowing email's from us, what to do about this problem, etc.
Posted at 12:08PM on Nov 19th 2008 by Ben Bittle
2. We have had so much trouble from you that we begged for a contact person. Your site says . "If, at any time, outside senders experiences an issue getting email into AOL, we provide a free Postmaster web page (http://postmaster.aol.com) with FAQs, guidelines, self-help tips, troubleshooting, and a toll-free number manned 24x7x365. "
THERE IS NO PHONE NUMBER, WHY DO YOU SAY THERE IS?
Posted at 2:18AM on Jan 4th 2009 by tuvia
3. When i get scomp emails (feedback report) saying that someone has flagged me as spam, how do i remove them from my database?
the email gives me a message id, which is not a exim message id. i use exim for my email. i've search the exim logs and the message id that you give me does not come up. please help...
thanks
Posted at 4:12PM on Jan 8th 2009 by Bay